Order Cancellation Policy
Last Updated: October 15, 2026
At Sarilisneth, we understand that you may need to change or cancel an order after placing it. This Order Cancellation Policy explains how to submit a cancellation request, when an order may be eligible for cancellation, and how refunds are handled for approved cancellations.
Please contact our customer service team as soon as possible if you wish to cancel an order. Orders may begin processing shortly after purchase, and cancellation may no longer be possible once fulfillment or shipping has progressed beyond the stage at which cancellation can be accommodated.
1. Order Cancellation Eligibility
Orders That Have Not Shipped
You may contact our customer service team to request cancellation of an order that has not shipped. We will review the order's current status and determine whether cancellation is still possible.
Submitting a cancellation request does not automatically cancel your order. Your order remains active unless and until our customer service team confirms that the cancellation has been approved.
If the order has already entered a fulfillment or shipping stage that prevents cancellation, we may be unable to approve your request.
Orders That Have Already Shipped
Orders that have already shipped cannot be canceled through this policy.
If you no longer wish to keep an item after it has shipped, please refer to our Returns and Refunds Policy for information about return eligibility, return procedures, applicable shipping costs, and refund conditions.
Order cancellation and product returns are separate processes and are subject to their respective policy requirements.
2. How to Request an Order Cancellation
To request cancellation, contact our customer service team using the email address or phone number listed in the Contact Us section below.
Please provide the following information when available:
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Order number from your order confirmation.
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Name used to place the order.
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Order confirmation or relevant payment confirmation details.
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A brief explanation that you would like to cancel the order.
Please do not send your full payment card number, account password, or other unnecessary sensitive financial information.
We recommend submitting your request as soon as possible after placing your order. A request received after fulfillment or shipping has progressed may not be eligible for cancellation.
3. Cancellation Review and Confirmation
Our customer service team will review cancellation requests as promptly as reasonably possible. The review generally includes identifying the order, checking its current status, determining whether cancellation is available, and communicating the decision to you.
If your request is approved, we will confirm the cancellation and explain the applicable refund arrangements, if payment has already been collected.
If cancellation is no longer possible because the order has shipped or entered a stage where it cannot be stopped, we will explain the available options under our applicable website policies.
Please do not consider an order canceled until you have received confirmation from our customer service team.
4. Refunds for Approved Cancellations
If a cancellation is approved and payment has already been collected, we will arrange a refund to the original payment method, subject to the applicable payment provider's procedures.
If a payment has not yet been captured or settled, the transaction may be handled according to its current payment status. A separate refund may not be necessary if the payment has not been collected.
Refunds will be processed in accordance with the applicable payment provider's requirements and our payment processing procedures.
Refund Processing and Posting Time
The time needed to initiate a refund may differ from the time needed for the funds to appear in your account.
After a refund has been initiated, the posting time may vary depending on your bank, card issuer, payment provider, or financial institution. We cannot guarantee an exact date on which the refunded funds will become available.
If you have questions about the status of an approved cancellation or its refund, please contact our customer service team.
5. Orders That Have Already Shipped
If an order has already shipped, it cannot be canceled under this policy.
After delivery, you may consult our Returns and Refunds Policy to determine whether the item is eligible for return and refund. Please review that policy for the applicable return period, eligibility requirements, return shipping arrangements, and refund procedures.
Please follow the return instructions in our Returns and Refunds Policy rather than submitting a cancellation request for an order that has already shipped.
6. Contact Us
If you have questions about this Order Cancellation Policy or would like to request a cancellation, please contact us using the information below.
Website: https://sarilisneth.com
Email: assist@sarilisneth.com
Phone: +1 (407) 695-2537
Business Address:
110 Pinecrest Dr
Sanford, FL 32773
United States
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM [Confirm the correct time zone before publishing].
We recommend contacting us as soon as possible if you wish to cancel an order, as cancellation eligibility depends on the order's current fulfillment and shipping status.
7. Related Policies
Please also review our Shipping Policy and Returns and Refunds Policy for additional information about order processing, delivery, returns, and refunds. The terms described in these policies should be consistent with the procedures used to process your order.