Shipping policy

Last Updated: October 15, 2026

Thank you for shopping with Sarilisneth. This Shipping Policy explains where we ship, how shipping fees are calculated, how long order processing and delivery typically take, and how we handle tracking requests, shipping delays, damaged packages, and other delivery-related issues.

We aim to provide accurate shipping information and keep customers informed throughout the fulfillment process. All delivery estimates are provided for reference and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances affecting transportation.

1. Shipping Destinations

We currently offer shipping within the United States.

Delivery availability depends on the destination address and the service coverage of our shipping providers. Certain locations may be subject to carrier restrictions or delivery limitations.

If you are unsure whether delivery is available to your address, please contact us at assist@sarilisneth.com before placing your order.

Please provide a complete and accurate shipping address, including the recipient's name, street address, city, state, and ZIP code. Incorrect or incomplete information may delay delivery or prevent successful delivery.

2. Shipping Costs

Our standard shipping fees are based on the merchandise order subtotal, as follows:

Order Subtotal	Shipping Fee
Less than $72.48	$7.90
$72.48 or more	Free

Orders with a qualifying subtotal of exactly $72.48 receive free standard shipping.

The applicable shipping fee will be displayed at checkout before you complete your purchase. Any applicable taxes or other disclosed charges will be calculated and presented according to the checkout configuration and applicable law.

If discounts or promotional codes affect the order subtotal, shipping eligibility will be determined according to the applicable checkout rules.

We do not intentionally impose undisclosed shipping or handling charges. Any additional merchant-imposed fees must be properly disclosed before you complete your purchase.

3. Order Processing Time

Our standard order processing time is generally 1–3 business days.

Processing time refers to the period required to verify an order, prepare the products, and arrange shipment. It is separate from the shipping transit time.

Business days exclude weekends and applicable public holidays.

Processing may take longer in certain circumstances, including payment verification, product availability issues, unusually high order volumes, or operational disruptions.

If an issue is expected to significantly affect the processing of your order, please contact us for assistance. We will provide relevant information based on the status of your order.

4. Shipping Methods and Estimated Delivery Time

We may use shipping providers such as DHL or UPS, depending on the destination, shipment requirements, and available carrier services.

The carrier assigned to an order may vary. A specific carrier is not guaranteed unless expressly confirmed for your shipment.

Our estimated standard shipping transit time is 7–10 business days after the order has been processed and handed over to the shipping carrier.

The estimated total time from order placement to delivery is generally 8–13 business days, based on the standard processing and transit estimates stated above. This is an estimate rather than a guaranteed delivery deadline.

Actual delivery times may vary due to destination coverage, weather conditions, public holidays, carrier network disruptions, address verification, delivery access restrictions, or other transportation-related circumstances.

We will assist with reasonable delivery inquiries and provide available tracking information when a shipment is delayed.

5. Taxes and Additional Charges

Product prices and applicable shipping fees are displayed on our website. Any applicable sales tax or other required charges will be handled according to the applicable legal requirements and checkout configuration.

The final amount payable will be presented during checkout before you submit your order.

Because tax treatment may depend on the transaction and applicable law, customers should review the order summary before completing payment.

We do not represent that all taxes are included in the displayed product price unless this is confirmed by the pricing and checkout information for the relevant transaction.

If a special delivery requirement or additional charge applies to your order, the relevant information must be communicated before the purchase is completed.

6. Order Tracking

Once your order has shipped and tracking information becomes available, we will send the tracking number or tracking link to the email address provided at checkout.

You can use the tracking information to follow your shipment through the relevant carrier's tracking service.

Please allow time for the carrier to scan the package and update its tracking system. Tracking information may not appear immediately after dispatch.

If you have not received tracking information or your tracking status has not changed for an extended period, contact us at assist@sarilisneth.com.

Please include your order number and any available tracking details so we can review your shipment and assist you.

7. Shipping Delays

We make reasonable efforts to process orders promptly and provide accurate delivery estimates. However, shipping delays may occur due to severe weather, public holidays, carrier disruptions, incorrect addresses, transportation issues, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated 7–10-business-day transit period, please contact us so we can review the available tracking information and order records.

We may contact the shipping provider when necessary to investigate a delayed shipment. The time required to obtain additional information or resolve the issue depends on the circumstances.

A delivery delay does not automatically mean that the customer is responsible for the problem. We will review the available information and handle the matter in accordance with our applicable policies and legal obligations.

8. Damaged, Lost, or Missing Packages

If your order arrives damaged, appears to be lost, is marked as delivered but cannot be located, or contains missing or incorrect items, please contact us at assist@sarilisneth.com.

To help us investigate, please provide the following information when available:

• Your order number.

• The name or description of the affected product.

• The tracking number or tracking link.

• A description of the issue.

• Photographs of visible damage or affected packaging, if applicable.

Photographs may help us assess the situation, but we will consider the available information and circumstances when reviewing your request.

Damaged Items

If an item arrives damaged, we will review the information provided and determine an appropriate resolution under our Returns and Refunds Policy and applicable law.

Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate remedy.

For confirmed shipping damage, we will handle return shipping costs and any applicable return handling fees in accordance with our Returns and Refunds Policy and applicable legal requirements.

Lost or Missing Packages

If tracking information indicates that a package may be lost, or if a shipment is marked as delivered but has not been received, please contact us for assistance.

We will review the available tracking records and work with the shipping provider where appropriate.

After reviewing the circumstances, we will determine an appropriate resolution in accordance with our policies and applicable law. Depending on the findings, this may include a replacement, refund, or another suitable remedy.

Missing Items or Incorrect Deliveries

If your order is incomplete or you receive a product different from the one you ordered, please provide your order number and a description of the discrepancy.

We will review the order and fulfillment records and assist with an appropriate resolution under our applicable policies and legal obligations.

Nothing in this section limits consumer rights or remedies that cannot lawfully be excluded or restricted.

9. Shipping Address Changes and Order Cancellations

Please review your shipping address and contact information carefully before submitting an order.

Address Changes Before Shipment

If you need to correct or update your shipping address, contact us as soon as possible at assist@sarilisneth.com.

Include your order number and the complete corrected address.

If the order has not shipped, we will review your request and attempt to make the change where operationally possible. An address change is not confirmed until we notify you that the update has been processed.

Address Changes After Shipment

Once an order has been handed over to the shipping carrier, address changes may be restricted by the carrier's procedures and the shipment's status.

We cannot guarantee that an address change will be possible after dispatch. Please contact us promptly so we can review the available options.

Order Cancellations

If you wish to cancel an order that has not shipped, contact us as soon as possible. We will review the order status and confirm whether cancellation can be completed.

Once cancellation is confirmed, we will initiate a refund of the amount paid through the original payment method, in accordance with our Returns and Refunds Policy and applicable law.

Orders that have already shipped generally cannot be canceled directly. After delivery, you may submit a return request under our Returns and Refunds Policy or exercise any applicable statutory rights.

Incorrect or Incomplete Addresses

An incorrect or incomplete address may result in delivery delays, unsuccessful delivery attempts, or a shipment being returned.

We will review each situation individually and consider the available carrier options, the information provided, and applicable legal requirements.

Any additional costs associated with address corrections, returned shipments, or redelivery will be handled according to the actual circumstances and applicable law. We will not impose undisclosed fees or automatically assign responsibility without considering the relevant facts.

10. Delivery Responsibility

We aim to process orders accurately, provide tracking information when available, and assist customers with shipping-related issues.

Customers are responsible for providing accurate shipping information and notifying us promptly when a delivery problem arises.

Shipping carriers manage operational matters such as transportation routes, tracking updates, delivery attempts, and available address-change services. These procedures may affect delivery, but they do not automatically remove our responsibilities to customers.

We will review shipping-related issues based on the order records, available carrier information, our published policies, and applicable law.

Nothing in this Shipping Policy excludes, restricts, or waives any consumer rights or remedies that cannot lawfully be excluded, restricted, or waived.

11. Contact Us

If you have questions about shipping fees, order processing, delivery estimates, tracking information, or a shipping-related problem, please contact us using the information below.

Email: assist@sarilisneth.com

Phone: +1 (407) 695-2537

Address: 110 Pinecrest Dr, Sanford, FL 32773, United States

Shipping Coverage: United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time.

Email is our preferred contact method for shipping inquiries because it allows you to include your order number, tracking details, and supporting information.

We will review your inquiry and provide assistance based on the information available and the circumstances of your shipment.